Homework 5 - Deadline MAY 2, 23:55

Imagine:

You have just been recruited as the Human Resources Director at headquarters of Public employment service. It has several main tasks – it provides social benefits to unemployed, procures requalification programmes, provides consultancy to the clients, works with employers (job offers, dealing with high volume lay-offs), etc. because of the expert nature of the job, high degree of functional specialization is present and there are detailed procedures how to deal with clients. Governmental Key Performance Indicators (mainly speed in benefit processing and share of clients sent to job or requalification) are usually met, but the CEO claims this is mainly because of good economical situation.

You have been briefed that the organisation is facing several problems:

-          high turnover of the staff;

-          middle management is complaining of low motivation of the front line staff;

-          there are frequent security incidents at front line – verbal violence, threatening body language and sometimes even assaults by the clients (who feel frustrated when rejected the benefit of unable to comply with the procedures);

-          a new system of annual staff appraisal has been introduced two years ago to set personal development goals, but this is perceived as formal bureaucratic exercise and middle management feels overloaded with it while have to deal with many complaints from the clients.

Task:

Prepare 2 page long (550 - 650 words) brief to your CEO suggesting steps to improve the HR management and the situation in general.

Feel free to imagine any additional details of the situation in the organisation that would make your task more interesting.