Public Management for 21st Century JSM706 Archive 2018

Section outline

• Select section General

  General

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  • Select activity News and updates

    

    News and updates Forum
  • Select activity General chat about the course...

    

    General chat about the course...
• Select section Introduction

  Introduction

  • Select activity Course Sylabus

    

    Course Sylabus File
  • Select activity Course Poster

    

    Course Poster File
  • Select activity Intro compulsory reading - Bourgon, Jocelyne. 2011. A New Synthesis of Public Administration: Serving in the 21st Century. Queen's Policy Studies, 2011. ISBN 978-1553393122.

    

    Intro compulsory reading - Bourgon, Jocelyne. 2011. A New Synthesis of Public Administration: Serving in the 21st Century. Queen's Policy Studies, 2011. ISBN 978-1553393122. File

    As a general introduction, read Chapter One (pp 7- 18) of Bourgon's New Synthesis book. If you like it, you may also read Chapter Two.

  • Select activity J. Bourgon - Chapter 1 - The complete copy

    

    J. Bourgon - Chapter 1 - The complete copy File

    Sorry, in the file above are missing pages 8 and 9, please read Chapter 1 in this file instead

  • Select activity Questions or comments?

    

    Questions or comments? Feedback

    If you have any questions or comments related to this reading, feel free to share!

• Select section Topic 1 - The Environment

  Topic 1 - The Environment

  • Select activity Presentation from the 1st seminar

    

    Presentation from the 1st seminar URL
  • Select activity Compulsory reading - Bourgon, Jocelyne. 2017. The New Synthesis of Public Administration Fieldbook Dansk Psykologisk Forlag, 2017. ISBN 978-87-7158-582-7.

    

    Compulsory reading - Bourgon, Jocelyne. 2017. The New Synthesis of Public Administration Fieldbook Dansk Psykologisk Forlag, 2017. ISBN 978-87-7158-582-7. File

    Read Chapter 3 (pp. 54-67) of Bourgon's Fieldbook. 

  • Select activity Compulsory reading - ook, J. W., & Tõnurist, P. (2017). From Transactional to Strategic : systems approaches to public service challenges. Retrieved from OECD Observatory of Public Sector Innovation.

    

    Compulsory reading - ook, J. W., & Tõnurist, P. (2017). From Transactional to Strategic : systems approaches to public service challenges. Retrieved from OECD Observatory of Public Sector Innovation. URL

    Read the Executive Summary (pp 3-5). 

  • Select activity Compulsory video - How to organise a Children's Party

    

    Compulsory video - How to organise a Children's Party URL

    Watch this 3' Dave Snowden's video. Have fun!

  • Select activity Compulsory video - The Cynefin Framework

    

    Compulsory video - The Cynefin Framework URL

    Watch this 9' Dave Snowden's video. And then watch it again :-). 

  • Select activity Optional reading - Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world. IBM SYSTEMS JOURNAL, 3.

    

    Optional reading - Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world. IBM SYSTEMS JOURNAL, 3. URL

    If you are too confused from the videos, or if you dislike Dave's Welsh accent, you may prefer to read his paper instead.

  • Select activity Questions or comments?

    

    Questions or comments? Feedback

    If you have any questions or comments related to these resources, feel free to share!

  • Select activity Homework 1 - Deadline FEB 28, 23:55

    

    Homework 1 - Deadline FEB 28, 23:55 Assignment
• Select section Topic 2 - The People we Serve

  Topic 2 - The People we Serve

  • Select activity Presentation from 2nd seminar

    

    Presentation from 2nd seminar File
  • Select activity Presentation from 2nd seminar - Snowden framework on health example

    

    Presentation from 2nd seminar - Snowden framework on health example URL
  • Select activity Compulsory video - Cutting hospital waiting times

    

    Compulsory video - Cutting hospital waiting times URL

    Watch this 2' cartoon. 

  • Select activity Compulsory reading - Bevan, Gwyn a Hood, Christopher. 2006. What’s Measured Is What Matters

    

    Compulsory reading - Bevan, Gwyn a Hood, Christopher. 2006. What’s Measured Is What Matters URL

    Read Bevan, Gwyn a Hood, Christopher. 2006. What’s Measured Is What Matters: Targets And Gaming In The English Public Health Care System. Public Administration. No. 3, 2006, Sv. Vol. 84 (517–538). It is closely linked to the video you have just seen.

  • Select activity Compulsory reading - Capability approach on Wikipedia

    

    Compulsory reading - Capability approach on Wikipedia URL

    Read about Capability approach on Wikipedia - at least the whole Chapters 1 and 2, Beginning of Chapter 4 (and parts 4.1 and 4.2) and the whole Chapter 5.

  • Select activity Compulsory reading - Locality. 2014. Saving money by doing the right thing : Why 'local by default' must replace 'diseconomies of scale'.

    

    Compulsory reading - Locality. 2014. Saving money by doing the right thing : Why 'local by default' must replace 'diseconomies of scale'. URL

    Read pages 6-33 from Locality. 2014. Saving money by doing the right thing : Why 'local by default' must replace 'diseconomies of scale'.

  • Select activity Recommended video - Life Program by Participle

    

    Recommended video - Life Program by Participle URL

    To get some more emotions, you may like this 3' video about a program using an approach that is quite close to what is suggested in "Locality" paper. You may then wish to learn more about them at http://www.participle.net/families and maybe even read this.

  • Select activity Recommended reading - Stiglitz's report

    

    Recommended reading - Stiglitz's report URL

    To see the government point of view, you may wish to read executive summary (pp 7-18) from Stiglitz, J., A. Sen and J.-P. Fitoussi. (2009) Report of the Commission on the Measurement of Economic Performance and Social Progress. You may wish to google the French or German version, they both exist.

  • Select activity Questions or comments?

    

    Questions or comments? Feedback

    If you have any questions or comments related to these resources, feel free to share!

  • Select activity Homework 2 - Deadline MAR 14, 23:55

    

    Homework 2 - Deadline MAR 14, 23:55 Assignment
  • Select activity Difficult reading for those VERY insterested :-) - Wauters 2015

    

    Difficult reading for those VERY insterested :-) - Wauters 2015 File

    Wauters, B. (2015) Where did the well-being go in ESIF? 

    This paper investigates the idea how it is possible to use Sen's Capability approach ideas in practice for management of public services. It draws heavily from research in psychology and uses cases of Vanguard method (discussed also in Locality (2014). If you will pick Ruth for you homework (see the HW task), you will meet her in this paper as well :-). 

    However, this is not an easy reading. 

• Select section Topic 3 - The Way of Management

  Topic 3 - The Way of Management

  • Select activity Presentation from the 3rd meeting

    

    Presentation from the 3rd meeting File
  • Select activity Compulsory Video - Adam Smith, The Wealth of Nations

    

    Compulsory Video - Adam Smith, The Wealth of Nations URL

    Let's start with some classics. Watch this 6' video on famous pin factory on which Adam Smith explains the Division of Labour.

  • Select activity Compulsory Video - Karl Marx, Alienation - Option 1

    

    Compulsory Video - Karl Marx, Alienation - Option 1 URL

    Let's continue with some classics. If you disliked the guy speaking about Adam Smith, Watch this 2' video about Marx's concept of Alienation. 

  • Select activity Compulsory Video - Karl Marx, Alienation - Option 2

    

    Compulsory Video - Karl Marx, Alienation - Option 2 URL

    Let's continue with some classics. If you liked the guy speaking about Adam Smith, Watch him again in this 7' video about Marx's concept of Alienation. 

  • Select activity Compulsory Reading - Seddon, J. Systems Thinking in the Public Sector

    

    Compulsory Reading - Seddon, J. Systems Thinking in the Public Sector File

    Now move to people that are still alive. Read Chapter 4 (pp 47-65) - The present style of management from Seddon, John. 2008. Systems Thinking in the Public Sector : the failure of the reform regime... and a manifesto for a better way. Axminster : Triarchy Press, 2008. ISBN: 978-0-9550081-8-4.

    Note well the (explicit) link to A. Smith and (not so obvious) link to Marx.

  • Select activity Compulsory Reading - Seddon, J. Freedom from Command and Control

    

    Compulsory Reading - Seddon, J. Freedom from Command and Control File

    Read Chapter 1 (pp 15-23) - Once upon a time in manufacturing from Seddon, John. 2003. Freedom from Command & Control : A better way to make the work work. Buckingham : Vanguard Consulting Ltd., 2003. ISBN 978-0-9546183-0-8.

  • Select activity Almost not a compulsory reading - Seddon, J. The Whitehall Effect

    

    Almost not a compulsory reading - Seddon, J. The Whitehall Effect File

    Read one page of introduction to part 1 : The industrialisation of public services (page 23), if you like you may also read the rest of Part 1 - Chapters 2-6 (pp 24-52) - from Seddon, John. 2014. The Whitehall Effect. Devon : Triarchy Press, 2014. ISBN: 978-1-909470-47-7.

  • Select activity Compulsory reading : Osborne, S. P., The SERVICE Framework

    

    Compulsory reading : Osborne, S. P., The SERVICE Framework File

    Read the article by Osborne, Stephen P., et al. 2015. The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services. British Journal of Management. 2015, Sv. Vol.00, pp 1-15.

  • Select activity Questions or comments?

    

    Questions or comments? Feedback

    If you have any questions or comments related to these resources, feel free to share!

  • Select activity Homework 3 - Deadline APR 11, 23:55

    

    Homework 3 - Deadline APR 11, 23:55 Assignment
• Select section Topic 4 - The Nature of Public Organisations

  Topic 4 - The Nature of Public Organisations

  • Select activity Presentation 4th meeting

    

    Presentation 4th meeting File
  • Select activity Compulsory reading - Wauters, B. - Selfsteering in Public Service: A tale of two paradigms

    

    Compulsory reading - Wauters, B. - Selfsteering in Public Service: A tale of two paradigms File
  • Select activity For Juliëtte - Wauters, B. (2017). Zelfsturing in publieke dienstverlening: een verhaal van twee paradigma’s. Vlaams Tijdschrift voor Overheidsmanagement.

    

    For Juliëtte - Wauters, B. (2017). Zelfsturing in publieke dienstverlening: een verhaal van twee paradigma’s. Vlaams Tijdschrift voor Overheidsmanagement. File

    For Juliëtte - here's the Dutch version of the article

  • Select activity Compulsory video - Kevin 1

    

    Compulsory video - Kevin 1 URL

    Watch this 3' video, ideally before you read the Amsterdam case, this video is from that organisation... (situation before they changed)...

  • Select activity Compulsory reading - Wauters / Dinkgreve - CASE STUDY Improving the quality of public service and reducing costs: lessons from the public youth protection agency of Amsterdam (Netherlands).

    

    Compulsory reading - Wauters / Dinkgreve - CASE STUDY Improving the quality of public service and reducing costs: lessons from the public youth protection agency of Amsterdam (Netherlands). File
  • Select activity Compulsory video - Kevin 2 (one year later...)

    

    Compulsory video - Kevin 2 (one year later...) URL

    Watch this 3' after reading the Amsterdam case. This shows the situation after they changed...

  • Select activity Questions or comments?

    

    Questions or comments? Feedback

    If you have any questions or comments related to these resources, feel free to share!

  • Select activity Homework 4 - Deadline APR 25, 23:55

    

    Homework 4 - Deadline APR 25, 23:55 Assignment
• Select section Topic 5 - Motivation of Staff

  Topic 5 - Motivation of Staff

  • Select activity Presentation from the 5th meeting

    

    Presentation from the 5th meeting File
  • Select activity Compulsory reading - summary of Daniel Pink’s Drive

    

    Compulsory reading - summary of Daniel Pink’s Drive URL

    Read summary of Daniel Pink’s Drive

  • Select activity Compulsory video - Dan Ariely

    

    Compulsory video - Dan Ariely URL
  • Select activity Compulsory video - Daniel Pink 1

    

    Compulsory video - Daniel Pink 1 URL
  • Select activity Compulsory reading - Do you know Motivation 3.0

    

    Compulsory reading - Do you know Motivation 3.0 URL

    Read this short article

  • Select activity Compulsory video - Daniel Pink 2

    

    Compulsory video - Daniel Pink 2 URL
  • Select activity Compulsory video - Frank van Massenhove

    

    Compulsory video - Frank van Massenhove URL

    Look at this case from public administration. Frank is head of the 'Belgian Federal Public Service Social Security'

  • Select activity Questions or comments?

    

    Questions or comments? Feedback

    If you have any questions or comments related to these resources, feel free to share!

  • Select activity Homework 5 - Deadline MAY 2, 23:55

    

    Homework 5 - Deadline MAY 2, 23:55 Assignment
• Select section Topic 6 - Accountability

  Topic 6 - Accountability

  • Select activity Presentation from the 6th meeting

    

    Presentation from the 6th meeting File
  • Select activity Compulsory reading - Veselý, A. - Accountability in Central and Eastern Europe: concept and reality

    

    Compulsory reading - Veselý, A. - Accountability in Central and Eastern Europe: concept and reality File

    Read part of Arnošt Veselý's article on Accountability - parts "The concept of accountability", "Accountability overload and professional disorientation" and "Accountability trap and accountability asymmetry". (Some 4 pages in total).

  • Select activity Compulsory reading - Hood, C. (1991). A Public Management for all Seasons?

    

    Compulsory reading - Hood, C. (1991). A Public Management for all Seasons? File

    Read Hood, C. (1991). A Public Management for all Seasons? Public Administration, 69(1). (14 pp)

  • Select activity Compulsory reading - Perrin, B. (2015). Bringing accountability up to date with the realities of public sector management in the 21st century

    

    Compulsory reading - Perrin, B. (2015). Bringing accountability up to date with the realities of public sector management in the 21st century File

    Read Perrin, B. (2015). Bringing accountability up to date with the realities of public sector management in the 21st century: New View of Accountability. Canadian Public Administration 58(1)·March 2015. DOI: 10.1111/capa.12107 (17 pp)

  • Select activity Questions or comments?

    

    Questions or comments? Feedback

    If you have any questions or comments related to these resources, feel free to share!

  • Select activity Homework 6 - Deadline MAY 9, 23:55

    

    Homework 6 - Deadline MAY 9, 23:55 Assignment
• Select section Topic 7 - Metagovernance

  Topic 7 - Metagovernance

  • Select activity Presentation from 7th meeting

    

    Presentation from 7th meeting File
• Select section Final group discussions

  Final group discussions

  • Select activity Re-done Homeworks - if you submit next version of HW or you do a HW late, submit it here

    

    Re-done Homeworks - if you submit next version of HW or you do a HW late, submit it here Assignment