Topic 2 - The People we Serve
Section outline
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Read Bevan, Gwyn a Hood, Christopher. 2006. What’s Measured Is What Matters: Targets And Gaming In The English Public Health Care System. Public Administration. No. 3, 2006, Sv. Vol. 84 (517–538). It is closely linked to the video you have just seen.
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Read about Capability approach on Wikipedia - at least the whole Chapters 1 and 2, Beginning of Chapter 4 (and parts 4.1 and 4.2) and the whole Chapter 5.
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Read pages 6-33 from Locality. 2014. Saving money by doing the right thing : Why 'local by default' must replace 'diseconomies of scale'.
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To get some more emotions, you may like this 3' video about a program using an approach that is quite close to what is suggested in "Locality" paper. You may then wish to learn more about them at http://www.participle.net/families and maybe even read this.
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To see the government point of view, you may wish to read executive summary (pp 7-18) from Stiglitz, J., A. Sen and J.-P. Fitoussi. (2009) Report of the Commission on the Measurement of Economic Performance and Social Progress. You may wish to google the French or German version, they both exist.
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If you have any questions or comments related to these resources, feel free to share!
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Wauters, B. (2015) Where did the well-being go in ESIF?
This paper investigates the idea how it is possible to use Sen's Capability approach ideas in practice for management of public services. It draws heavily from research in psychology and uses cases of Vanguard method (discussed also in Locality (2014). If you will pick Ruth for you homework (see the HW task), you will meet her in this paper as well :-).
However, this is not an easy reading.