Optional reading - Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world.
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If you are too confused from the videos, or if you dislike Dave's Welsh accent, you may prefer to read his paper instead. Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world. IBM SYSTEMS JOURNAL, 3.
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