Optional reading - Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world.
Completion requirements
If you are too confused from the videos, or if you dislike Dave's Welsh accent, you may prefer to read his paper instead. Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world. IBM SYSTEMS JOURNAL, 3.