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Public Management for 21st Century JSM706 Version 2019
Topic 2 - The People we Serve
Compulsory video - Cutting hospital waiting times
Compulsory video - Cutting hospital waiting times
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Compulsory video - Cutting hospital waiting times
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◄ Presentation from 2nd seminar - Snowden framework on health example
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Course Sylabus
Intro compulsory reading - Bourgon, Jocelyne. 2011. A New Synthesis of Public Administration: Serving in the 21st Century. Queen's Policy Studies, 2011. ISBN 978-1553393122.
Optional reading - Chapter Two
Questions or comments?
Presentation from the 1st seminar
Compulsory reading - Bourgon, Jocelyne. 2017. The New Synthesis of Public Administration Fieldbook Dansk Psykologisk Forlag, 2017. ISBN 978-87-7158-582-7.
Compulsory reading - Cook, J. W., & Tõnurist, P. (2017). From Transactional to Strategic : systems approaches to public service challenges. Retrieved from OECD Observatory of Public Sector Innovation.
Compulsory video - How to organise a Children's Party
Compulsory video - The Cynefin Framework
Optional reading - Kurtz, C. F., & Snowden, D. J. (2003). The new dynamics of strategy: Sense-making in a complex and complicated world. IBM SYSTEMS JOURNAL, 3.
Questions or comments?
Homework 1 - Deadline MAR 10, 23:55
Presentation from 2nd seminar
Presentation from 2nd seminar - Snowden framework on health example
Compulsory reading - Bevan, Gwyn a Hood, Christopher. 2006. What’s Measured Is What Matters
Compulsory reading - Capability approach on Wikipedia
Compulsory reading - Locality. 2014. Saving money by doing the right thing : Why 'local by default' must replace 'diseconomies of scale'.
Recommended video - Life Program by Participle
Recommended reading - Stiglitz's report
Difficult reading for those VERY insterested :-) - Wauters 2015
Questions or comments?
Homework 2 - Deadline MAR 24, 23:55
Presentation from the 3rd meeting
Compulsory Video - Adam Smith, The Wealth of Nations
Compulsory Video - Karl Marx, Alienation - Option 1
Compulsory Video - Karl Marx, Alienation - Option 2
Compulsory Reading - Seddon, J. Systems Thinking in the Public Sector
Compulsory Reading - Seddon, J. Freedom from Command and Control
Almost not a compulsory reading - Seddon, J. The Whitehall Effect
Compulsory reading : Osborne, S. P., The SERVICE Framework
Questions or comments?
Homework 3 - Deadline APR 7, 23:55
Presentation 4th meeting
Compulsory reading - Wauters, B. - Selfsteering in Public Service: A tale of two paradigms
Compulsory video - Kevin 1
Compulsory reading - Wauters / Dinkgreve - CASE STUDY Improving the quality of public service and reducing costs: lessons from the public youth protection agency of Amsterdam (Netherlands).
Compulsory video - Kevin 2 (one year later...)
Questions or comments?
Homework 4 - Deadline APR 14, 23:55
Presentation from the 5th meeting
Compulsory reading - Summary of Daniel Pink’s Drive
Compulsory video - Dan Ariely
Compulsory video - Daniel Pink 1
Compulsory reading - Do you know Motivation 3.0
Compulsory video - Daniel Pink 2
Compulsory video - Frank van Massenhove
Questions or comments?
Homework 5 - Deadline APR 28, 23:55
Presentation from the 6th meeting
Compulsory reading - Veselý, A. - Accountability in Central and Eastern Europe: concept and reality
Compulsory reading - Hood, C. (1991). A Public Management for all Seasons?
Compulsory reading - Perrin, B. (2015). Bringing accountability up to date with the realities of public sector management in the 21st century
Questions or comments?
Homework 6 - Deadline MAY 5, 23:55
Presentation from 7th meeting
Re-done Homeworks - if you submit a next version of your HW or you do a HW late, submit it here.
Compulsory reading - Bevan, Gwyn a Hood, Christopher. 2006. What’s Measured Is What Matters ►