Almost not a compulsory reading - Seddon, J. The Whitehall Effect
Read one page of introduction to part 1 : The industrialisation of public services (page 23), if you like you may also read the rest of Part 1 - Chapters 2-6 (pp 24-52) - from Seddon, John. 2014. The Whitehall Effect. Devon : Triarchy Press, 2014. ISBN: 978-1-909470-47-7.
Click Seddon_2014_Part1.pdf link to view the file.