Compulsory reading : Osborne, S. P., The SERVICE Framework
Conditions d'achèvement
Read the article by Osborne, Stephen P., et al. 2015. The SERVICE Framework: A Public-service-dominant Approach to Sustainable Public Services. British Journal of Management. 2015, Sv. Vol.00, pp 1-15.
Cliquer le lien SERVICE dominant.pdf pour afficher le fichier.